Terms of service

Scope and availability

These terms govern use of Malfoid AI at ai.malfoid.com. The privacy policy explains how information is handled; it is not a request for consent to optional tracking. You must be legally able to enter this agreement; if you act for an organization, you must have its permission.

Malfoid AI is an independent tool for original fictional magic-academy character portraits. It is not affiliated with any book or film franchise or endorsed by an AI model provider. You can create an account and explore the studio. Credit packages are one-time purchases for signed-in users. Image generation uses Nano Banana 2 through fal.ai, with the selected resolution and credit cost shown before submission. Availability is subject to daily service capacity and per-user concurrency limits; reaching a limit may temporarily pause new generation.

The studio is designed to use third-party image models through fal.ai. The current public model is Nano Banana 2. The model and available settings are shown in the studio. Homepage examples were previously generated through the studio; they are examples, not a guarantee of identical results.

Accounts and security

Provide accurate account information, keep your password and recovery links private, and tell contact@malfoid.com if you suspect unauthorized access. Never include a password, verification link or reset link in a support message. You are responsible for activity you authorize through your account.

Do not share account access, impersonate another person, access another user's private records, bypass service limits or interfere with security controls. Verified accounts without a previous purchase or welcome gift receive one free 1K image-generation trial on signing in, provided as 5 credits for one Nano Banana 2 high-quality 1K image. Signing in again does not renew this trial. The trial credits do not expire and requires no purchase or payment card. Higher resolutions require more credits.

One-time credits and payments

The packages are USD 9.99 for 200 credits and USD 19.99 for 450 credits. At 5 credits per Nano Banana 2 high-quality 1K image, these provide 40 images and 90 images, respectively. The available package, applicable tax and final payable amount must be shown before a purchase is confirmed. Any payment-currency conversion and final charge are shown by the payment provider. A saved payment method is not permission for a new purchase.

Each purchase is a single transaction. There is no subscription, automatic renewal or automatic top-up. Purchased credits do not expire. Credits are a service balance for this account, not money, an investment or a transferable payment instrument.

Checkout is handled by Waffo Pancake. Credits are added after the payment is confirmed and attributed to the correct account. If a confirmed order does not appear in your balance, contact support with the order number; do not repeatedly pay for the same order. The order receipt identifies the package, credited amount and recorded order amounts.

The credit cost of a generation is displayed for the selected settings before submission. Changing model, resolution or quality can change that cost. During generation, the required credits are reserved but are not deducted from your balance. They cannot be used for another simultaneous job. Credits are deducted once the generated image has been saved and successfully loaded for display in your browser. Failed generation or failed image loading does not trigger a charge. If you close the page before display, the reservation remains pending until you reopen the saved image; contact support if it cannot be loaded or the reservation remains unresolved. Credit adjustments are separate from cash refunds.

Refunds and billing disputes

You may request a full refund within 7 days of purchase if the entire credit package remains unused and available. This voluntary refund applies to the whole order. Credits that have been consumed are not eligible for this unused-package refund; a partially used package does not qualify for an automatic proportional refund under this offer. This restriction does not limit a refund or remedy required by applicable law.

Confirmed duplicate charges, incorrect charges and paid orders that fail to deliver the purchased credits will be investigated and corrected. Statutory consumer rights, including any applicable withdrawal rights, remain intact. First use does not by itself waive a right that requires separate consent or another legal condition.

To request a refund, email contact@malfoid.com from your account email with the order number, purchase date and reason. Do not send full card numbers or account credentials. Support will check the payment status and the credits associated with that order, explain whether the request is eligible or requires further information, and submit an approved refund through the payment provider. If investigation takes longer, we will explain the status. The bank or payment channel determines when a submitted refund reaches you; this policy does not promise a fixed bank settlement date.

Refunds go through the original payment provider and payment method; they are not paid to an alternative bank account supplied by email. The credits associated with a refunded purchase are removed. Mandatory partial refunds and orders with already-consumed credits require individual reconciliation; they are not resolved by silently removing unrelated purchases.

AI results can vary in appearance and may contain defects. A completed image that differs from your preferences is not automatically a failed generation or an unused purchase. This does not exclude remedies for a service that fails to meet an applicable legal obligation. Please contact support about billing errors; you retain the right to contact your payment provider or bank.

Your inputs, outputs and rights

Submit only prompts, reference images and other material you have permission to use. Avoid sensitive personal information. You give Malfoid AI permission to process the material only as needed to provide the requested service, keep your private history and address support or safety issues. Malfoid AI makes no claim to ownership of your submitted material; submitting it does not grant an unrestricted public redistribution license.

AI-generated images may resemble existing material and may not qualify for copyright protection. Malfoid AI does not promise exclusive output, commercial-use clearance, freedom from third-party rights or suitability for a particular purpose. Check the output and the applicable model conditions before using or publishing it. Do not present generated content as an authentic photograph of a real event or person, or claim a model provider endorses it.

Acceptable use: six prohibited content categories

These rules cover prompts, reference images, generated images, account uploads and any related use of the service. Do not request, upload, generate, store or distribute:

1. Pornography / NSFW: sexually explicit material or sexual exploitation, including non-consensual sexual images.
2. Violence / gore: graphic injury, mutilation or content promoting violence, terrorism or mass harm.
3. Hate speech: dehumanization, targeted abuse or incitement to discrimination or violence against protected groups.
4. Child-unsafe content / CSAM: sexualized minors, child sexual abuse material, grooming or exploitation, including fictional or generated depictions.
5. Deepfakes / impersonation: images impersonating real people without authorization or misleading others about a person's identity, actions or endorsement.
6. Copyright / trademark infringement: material that infringes another party's copyright, trademark or other rights, including unauthorized misuse of protected characters, logos or branding.

Do not use the service for fraud, phishing, harassment, privacy violations, instructions facilitating weapons of mass destruction, spam or attempts to bypass safety checks. An original-fictional-character prompt does not excuse prohibited content.

Safety checks, reports and appeals

We check prompts and reference images before generation, and generated images before delivery, using Cloudflare Workers AI in addition to the generation provider’s safety filters. Blocked, uncertain or unavailable review results stop delivery and do not charge generation credits. Automated checks can make mistakes; contact support with the creation ID to report content or appeal a decision. We retain review decisions for investigation and can restrict accounts or remove content following review.

To report content or account misuse, email contact@malfoid.com with the subject Content report, the relevant history ID or page URL, the reason and any evidence you can lawfully share. Flag urgent child-safety or credible threats clearly. Do not forward illegal images or attach another person's recovery links. Support will assess the report and may ask for more information; this channel is not an emergency service. Information in a report is used for investigation and is not published as a public complaint.

Depending on severity and evidence, Malfoid AI may warn a user, temporarily suspend account access or ban an account for serious or repeated violations. Attempts to evade restrictions can result in continued suspension. Action is limited to measures the service can actually carry out; these terms do not promise automatic deletion of every stored record or automatic forfeiture of all purchased credits. Any legally required handling of unused purchases is assessed separately.

If you believe a restriction is mistaken, email contact@malfoid.com with the subject Appeal, the account email, decision details and relevant context. The decision can be reconsidered in light of new evidence. We do not claim a separate appeals team or continuous staffing.

Service changes and ending access

Service availability may be affected by maintenance, provider outages or security incidents. Planned features and packages can change before release. Changes to a future offer do not change the recorded amount or credits of an existing paid order.

You can stop using the service at any time and contact support about account closure or your data. Account closure is currently handled through support; there is no self-service deletion function. Suspending access does not itself delete account data or expire an unused purchased balance. If paid service becomes unavailable permanently, any unused purchase and applicable remedy must be resolved rather than treated as already consumed.

Privacy, responsibility and updates

The privacy notice describes current data handling, and the browser storage notice describes account cookies and preferences. Security, financial and legal records may require separate retention; these terms do not promise complete immediate erasure.

Use outputs with care and respect other people's rights. Service availability and AI output are subject to the limitations described above. To the extent permitted by applicable law, Malfoid AI does not warrant uninterrupted operation, a particular visual result, exclusive output or clearance of third-party rights. You remain responsible for material you choose to submit and for checking rights before publishing an output. Nothing in these terms removes mandatory consumer protections, limits an eligible refund or excludes responsibility that cannot lawfully be excluded.

Material changes will be explained on this page with an updated date. New purchase conditions must be shown before they apply to a new order; an update does not retrospectively remove an existing customer's mandatory rights.

Contact

For account, refund, billing, safety, appeal or privacy questions, contact contact@malfoid.com. Last updated: 11 October 2026.